Drem11 Privacy Policy: How We Protect Your Personal Data

1. Information We Collect

To provide a secure, seamless, and legally compliant gaming environment, Drem11 collects specific categories of user information:

Personal Identification Data

When you register or verify your profile, we collect information such as your name, mobile phone number, email address, date of birth, residential state, and government-issued identification details (such as PAN card details for verification purposes).

Financial and Transactional Information

To facilitate game entries, promotional rewards, and account balance withdrawals, we process transaction histories, payment method references, bank account details, and UPI identifiers. Drem11 does not store full credit card numbers or banking passwords on its primary servers.

Device and Technical Usage Data

We automatically collect technical data when you interact with our services. This includes your Internet Protocol (IP) address, device model, operating system version, browser type, mobile network operator, and app performance logs.

2. How We Use Your Information

Drem11 processes your data strictly for legitimate operational, security, and legal purposes, including:

• Account Management: Setting up, maintaining, and verifying your unified Drem11 user profile.
• Service Delivery: Processing contest entries, updating live leaderboards, calculating points, and settling game results.
• Fraud Prevention & Integrity: Detecting bot activity, preventing multi-accounting, enforcing fair play guidelines, and securing financial transactions.
• Communications: Sending essential account updates, security alerts, transaction confirmations, and customer support responses.
• Legal Compliance: Fulfilling statutory obligations under applicable Indian tax laws, state gaming regulations, and anti-money laundering frameworks.

3. Data Protection and Security Standards

Drem11 employs robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Key Security Protocols

• 256-Bit SSL Encryption: All data transmissions between your mobile device or browser and our servers are encrypted using modern SSL protocols.
• Restricted System Access: Access to sensitive personal data is strictly limited to authorized personnel who require it for operational duties.
• Regular Security Audits: Our systems undergo routine vulnerability assessments and third-party security reviews to ensure technical integrity.

4. Information Sharing and Disclosure

Drem11 respects your personal data and does not sell, rent, or trade user information to third-party advertisers. We disclose your data only under the following limited circumstances:

• Authorized Service Providers: We partner with trusted third-party vendors for payment processing, SMS delivery, cloud storage, and identity verification. These partners operate under strict confidentiality agreements.
• Legal and Regulatory Requirements: We may disclose your information if required by law, court order, regulatory authority, or law enforcement agency to comply with legal processes.
• Platform Integrity Investigations: Information may be shared with relevant internal auditors or technical investigators to detect fraud, security breaches, or violations of platform terms.

5. User Rights and Controls

Drem11 empowers users with full control over their personal information and communication preferences:

• Access and Profile Updates: You can review and edit your basic account details directly through your Drem11 profile settings.
• Marketing Preferences: You can opt out of promotional push notifications, SMS alerts, or newsletters at any time via your account notification settings.
• Account Closure Requests: You may request the deactivation or deletion of your account by contacting our Support Team, subject to mandatory statutory data retention requirements.

Conclusion: Our Ongoing Commitment to Privacy

Drem11 is dedicated to offering a safe, transparent, and enjoyable gaming platform. We continuously review and update our privacy safeguards to align with technological advancements and legal requirements in India.

For any questions, concerns, or inquiries regarding this Privacy Policy or your personal data, please reach out to our dedicated Data Protection and Customer Support Team through the Drem11 Help Center.